Customers with hearing and speech disabilities will also be able to make it easy consultations and requests about ANA flight service. They can choose a way to contact either from chat, video phone, FAX or email. The service is also provided in English for those foreign customers with disabilities.
This service started on February 1, 2010 through a joint effort between ANA and PLUSVoice Inc. Please make use of the service.
Usage Image
Service Hours
ANA Reservation/Information Center (Domestic/International Flights)
8:00-20:00 Open all year
ANA Mileage Club
Mon-Fri 9:00-19:00, Sat 9:00-17:00
Closed on Sun/Holiday/New Year's
ANA Disability Desk
9:00-17:00 Open all year
ANA Tour Assist Desk (ANA Sales)
Mon-Fri 10:00-12:00,13:00-18:00
Closed on Sat/Sun/Holiday/Dec29th-Jan3rd
Available inquiries
ANA Reservation/Information Center (Domestic/International Flights)
- Inquiry on flight booking, change, cancellation and others
ANA Mileage Club
- Inquiry for Mileage
ANA Disability Desk
- Inquiry on assistance dogs
- Inquiry on group tours including more than 10 people who require special assistance
- Inquiry on the usage of Oxygen Cylinder or other medical equipments on board
- Inquiry on customers who may need other kind of special medical treatments on board
ANA Tour Assist Desk (ANA Sales)
- Inquiry about "ANA Sky Holiday"(Domestic) Tour
- Inquiry about "ANA Hallo Tour"(International)
How to Use
- Web chat
Web chat can be used on a computer with internet access. Not available on mobile phones. - Email
ana_trs(AT)plusvoice.jp
Send a message to the address above after converting (AT) to @ - Fax
092-735-8883
Cautions
- We will ask your name and contact number to identify individual users when using Web chat.
- Customers need a computer with internet access to use Web chat service. Please note that customers will bear the cost of the connection fees.
Q&A: Further details on the service
- Is the service free?
- Yes, it's free. Internet connection fees, however, are at customers' expense. There will be also additional charge for using telecommunication relay service outside ANA.
- Is any special device required?
- To use Web chat, you will need a computer with internet access.
- Does it take long to make a reservation and inquiry? Will the inquiry process be completed only one time?
- Professional staff who are fluent in sign language will respond your inquiry immediately and smoothly. If the inquiry process takes more than once, we will reply you via email.
